Clients Satisfaction on Perinatal Health Service among Postnatal Mother in Bharatpur Hospital

Abstract

Perinatal and maternal health are interlinked.World Health Organization defined perinatal period as period commences at 28 completed weeks of gestation and ends seven completed days after birth. The health care services that a woman receives during this period are very important for the survival and wellbeing of both the mother and a child.The study aimed to assessthe client satisfaction on perinatal health services among postnatal mothers in Government Hospital of Bharatpur, Nepal. Cross-sectional descriptive study design was used to determine the level of patient satisfaction through purposive sampling technique. The client satisfaction is measured by using 5 point likert scale with different items on ANC, intranatal, PNC and general.The study population comprised of married women of reproductive age who had taken service from maternity ward of Bharatpur Hospital. The data was collected through semi-structure interview schedule and collected data were entered in Epi-data 3.1 and exported data was analyzed using SPSS. Frequency tabulation, mean, percentage and chisquare test were done for statistical analysis The total sample size was 140, among them most of 100 (71.4%) respondent were 20-29 years. The level of satisfaction were found more on postnatal services (64.3%) than antenatal services (60.7%) and intranatal services (55.7%). In terms of association between perinatal satisfaction with the selected demographic variables only two variables i.e. parity and number of child shows association with Chi-square 0.591 and 4.078 and p-value 0.018 and 0.043 respectively.

Key words: Hospital, clientsatisfaction, Perinatal period